Last Updated: 12-May-2025 11:26:55

1. Refund and Return Policy:-
(“we,” “us,” “our”) is committed to providing high-quality products. To ensure a smooth and transparent shopping experience, please review our cancellation, returns, and delivery policies below.

Welcome to DOLTAS BUSINESS SOLUTIONS PRIVATE LIMITED. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products and services from us. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. Order Cancellation
Before Shipping:

Orders can be canceled prior to shipment. Please contact our customer support team for assistance.
A full refund will be credited to your original payment method within 7 business days of cancellation.
After Shipping:

Once an order has been shipped, cancellation is no longer possible.
You may initiate a return after receiving the product (refer to Section 5: Return Process).
2. Return Eligibility
To qualify for a return, clothing items must meet the following conditions:

Timeframe: Returns must be initiated within 14 days of the delivery date.

3. Delivery Policy
Timeframe: Orders are typically delivered within 7 to 15 working days from the date of order confirmation.

Tracking: A tracking number will be provided once your order has been shipped.

Exceptions: Delivery timelines may vary based on location, product availability, or unforeseen circumstances.

5. Return Process

To ensure a smooth return or replacement process, please report any issues within 2 days of receiving your order. Replacement will be delivered within 4 to 5 days.

Initiate Return: Contact our customer support team with your order number and reason for the return.

Shipping the Return: Securely package the item and ship it to the return address provided by our support team.

Return Shipping Cost: Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item sent).

6. Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund:

Approved Refunds: Credited to your original payment method within 7 business days.

7. Exchange Policy
We offer exchanges only for defective or damaged items received upon delivery.
To request an exchange for the same item, please contact us within 7 days of receipt.

8. Contact Us
For any questions, assistance, or return inquiries, please reach out to us:

Thank you for choosing DOLTAS BUSINESS SOLUTIONS PRIVATE LIMITED. We are dedicated to ensuring a satisfying and seamless shopping experience for all our customers.